FAQs

Accessibility

Please see our Accessibility page for information regarding accessibility.

Address

DeVos Place is located at 303 Monroe Ave. NW, Grand Rapids, MI 49503. See the Maps and Parking page or for more information contact DeVos Place.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.

ATM

ATM machines are available inside DeVos Performance Hall near the south end of the lobby and next to the Grand Gallery box office in DeVos Place.

Contact

DeVos Place Guest Services welcomes all feedback, questions, and concerns from our guests.

To contact us via e-mail, use webmaster@smggr.com. Most e-mails will receive a return reply within 24-48 hours. If your question concerns the event on that day, please call us at (616) 742-6600.

Directions

Please visit our Maps and Parking page.

Emergencies/Evacuations

DeVos Place works on a continuing basis with the Grand Rapids Fire Department, the Grand Rapids Police Department, and other agencies in the development of specific Emergency Procedures Plans. DeVos Place recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, trained guest services and security personnel will ensure the security and safety of all guests, performers, exhibitors and employees at DeVos Place. In the case of an emergency, guests must comply with requests from venue staff regarding theater operations and emergency response procedures.

Families

Nursing mothers accommodations are in the family restrooms  which are located in the Grand Gallery, by the women’s restroom, the Overlook level near the elevators and outside DeVos Performance Hall in the Monroe Street Administration entrance.                                                        

Food

Exhibit Hall events have concessions available with a wide variety of food choices. Pepsi products and beer are available along with hot dogs, popcorn, candy and much more.

The Amway Grand Plaza Hotel has the sole food and beverage rights for DeVos Place.  All outside food is prohibited from being brought in.

Hotels

See the Grand Rapids area Hotels page.

Lost and Found

DeVos Place management assumes no responsibility for items lost at events. All lost and found items are taken to the DeVos Place Security Office. Guests should ask Guest Services staff during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact DeVos Place Security at (616) 742-6638 to inquire about the lost item.

Nursing Mothers Accommodations

Nursing mothers accommodations are in the family restrooms which are located in the Grand Gallery, by the women’s restroom, the Overlook level near the elevators and outside DeVos Performance Hall in the Monroe Street Administration entrance. 

Parking

DeVos Place has parking conveniently located under the convention center. Access to the parking lot is on Michigan Street and Lyon Street.

DeVos Place parking is available 24/7 and may be paid by credit or debit cards.

Additional parking may be available in the City-County Building on Monroe Street (across from DeVos Place) or several other parking structures within walking distance.

Vehicles that are too large to fit in a parking structure may be given a permit to park on Scribner Street during the dates of the event.  Parking on Scribner Street is available on a first come –first served basis.

The cut out areas in front of DeVos Place and DeVos Performance Hall are intended as drop off zones, not a place to park.

Parking Facilities at DeVos Place are managed by the City of Grand Rapids.     

Tobacco Free

DeVos Place is a tobacco free facility. Use of tobacco on site is prohibited, including traditional and e-cigarettes.

Weapons Prohibited

Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be ejected from the venue and may be subject to arrest.  

Rarely, the carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal laws—please contact the SMG administrative office at 616-742-6500 with questions regarding specific events.

Wheelchairs

Wheelchairs are kept in the First Aid office for emergency use only. AMR or Security will operate in the case of an emergency.  DeVos Place will have 4 wheelchairs on site at all times for guests to use as needed. The DeVos Place security office will handle the distribution of all wheelchairs in conjunction with AMR and the Event Services staff. All users will be required to sign a wheelchair release form at time of check out.

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